TERMS & CONDITIONS
APPOINTMENTS AND CANCELLATIONS
Cancellations and no shows do have a significant impact on Tao of Hair, our clients and team. We have found that implementing a booking policy is the fairest way of managing commitment to appointments.
When making an appointment at Tao of Hair, clients will be required to provide a phone number and email address to secure their booking. If a client does not show for a booking or does not give a minimum of 24 hours notice for cancellation/reschedule, they will be charged a no/show cancellation fee (50% of scheduled service) issued via invoice to the email provided, on the day of service. Any online bookings will forfeit their deposit. All clients will be advised via phone of charges before processing to avoid confusion. Failure to settle the invoice within 30 days will result in third party collection.
If a client arrives more than 15 minutes late without contacting the salon, we will reschedule your appointment. We firmly believe in the importance of your time as well as ours to complete your service. If timing is critical on the day of your appointment, please make us aware when scheduling your appointment.
REDO AND REFUNDS
We take pride in and stand by our work at Tao of Hair. If you are unsatisfied we would appreciate it if you would consult and communicate with your stylist and together come up with a solution.
All quotes via email, phone or other online communication are an estimate and may not be the final cost. If you require a more accurate quote please book a complimentary consultation with one of our stylists OR at your appointment, please ask your stylist prior to commencing service for a full quote.
Tao of Hair does not refund or redo at zero cost if you change your mind on a service that has had a full consultation. Our priority is to make sure each and every client loves their hair, if you leave happy and loving your new style, we do not accept responsibility of any change of mind upon leaving the salon. In the unlikely event that a service has not turned out as you and your stylist consulted, this must be redone within 7 days of your initial appointment.
If a client is unhappy with the results of a service, has consulted with and received a redo and is still not happy, Tao of Hair will use reasonable and fair judgement on any decision to refund the client a maximum of 50% of service costs. Services performed at Tao of Hair will not carry any guarantee if the client is not using professional products as recommended.
Tao of Hair will not refund for services performed elsewhere to rectify or change the outcome of services originally performed at our salon. We reserve the right to correct any issues in-house before a refund is offered, given there is basis to do so at our discretion.